You know the saying “if it ain’t broke, don’t fix it?” Well, what if you don’t know it’s not working until it’s too late?
That’s exactly what happened in Florida. The state’s unemployment insurance (UI) program went from handling roughly 5,000 new claims each week to 50,000 claims each day. But the outdated system—known as CONNECT—couldn’t handle it. As Gov. Ron DeSantis said at the time, it was like a jalopy trying to win the Daytona 500.
A recent report confirmed DeSantis’s conclusion, noting the system was not positioned to handle this volume of claims. So, DeSantis took action, ordering the Chief Inspector General (CIG) to begin a review of the CONNECT system. The CIG found the system DeSantis inherited was designed to handle 200,000 users but was only tested for 4,200 users, while the primary vendor made mistake after mistake.